Terms of Service

These Terms of Service (“Terms”) apply to your use of duttonfarm.org (the “Website”), to our phone and virtual assistant services, and to the Dutton Farm text messaging program. Dutton Farm Inc. (“Dutton Farm,” “we,” “us,” or “our”) is a non-profit organization serving adults with developmental disabilities in Oakland and Macomb counties, Michigan. By using the Website or our services, or by agreeing to receive our text messages, you agree to these Terms and to our Privacy Policy.

1. Use of the Website

• You may use the Website for lawful purposes and in line with these Terms.
• You agree not to misuse the Website, interfere with its operation, try to gain unauthorized access, or submit false, harmful, or unlawful content.
• The Website is for general information about Dutton Farm. It does not provide medical, legal, or financial advice.
• Please do not submit health information through website forms, our virtual assistant, or text messages.

2. Text Messaging Program Terms (SMS)

These terms apply to the Dutton Farm text messaging program (“Program”).

Program name: Dutton Farm Text Messages. Sender: Dutton Farm Inc.

Program description

Dutton Farm sends text messages to people who contacted us and agreed to receive them. Messages are informational and relate to your inquiry. They include tour and appointment confirmations and reminders, follow-ups on your inquiry, and links to forms, applications, or event information that you asked for. We do not send unsolicited promotional or marketing texts.

How you agree to receive texts

You agree to receive text messages from Dutton Farm when you clearly say yes during a phone call with our virtual assistant or a staff member, for example when we ask, “May I text you that information?”, or when you check an opt-in box on one of our forms. Your agreement is recorded in our call records and customer records.

Consent to receive text messages is not a condition of enrollment, volunteering, donating, or receiving any service from Dutton Farm.

Verbal consent script

Most people reach Dutton Farm by phone, so consent is usually given during a call. Before any text message is sent, our virtual assistant or a staff member says the following:

“Dutton Farm can send you text messages about your inquiry, such as tour confirmations and reminders, follow-ups, and information you asked for. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for help. Our Terms of Service and Privacy Policy are on our website at duttonfarm.org. May I text you at this number?”

A text message is sent only if the caller clearly says yes. If the answer is no or unclear, no text is sent. We keep a record of each consent in the call recording and transcript and in the caller’s contact record, including the date and time. People can withdraw consent at any time by replying STOP or by telling a team member.

Message frequency and costs

Message frequency varies based on your inquiry and requests. Message and data rates may apply, depending on your mobile plan, and Dutton Farm does not charge for the messages. Dutton Farm does not charge for the messages.

How to opt out and get help

• Reply STOP to any message to opt out. You will receive one confirmation message and no further texts from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.
• Reply HELP for help, or contact us at office@duttonfarm.org or 248-608-4173.
• If you opted out and want to receive texts again, reply START or tell a team member.

Carriers, privacy, and supported networks

The Program works on participating U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. We do not sell or share your mobile phone number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. For details, see our Privacy Policy.

3. Phone Calls and Virtual Assistant

When you call Dutton Farm, an automated virtual assistant may answer. The assistant helps route your call, answers general questions about our programs, and takes messages for our team. Calls may be recorded and transcribed for service quality and follow-up. The assistant cannot give medical advice, make eligibility decisions, or promise placement, enrollment, or a specific callback time. Please do not share health information with the assistant. If you would rather speak with a person, ask to be connected to a team member.

4. Programs and Enrollment

Information on the Website about our programs, locations, and events is general and may change. Submitting an inquiry, form, or application does not guarantee enrollment, placement, services, or a particular timeline. Enrollment decisions are made by Dutton Farm staff after an individual review.

5. Donations

Donations are voluntary and support Dutton Farm’s mission. Payments are handled by a third-party payment processor, and their terms and privacy policy apply to payment processing. If you need a receipt or have a question about a gift, contact us using the details below. Donation, tax, and refund questions are handled according to our policies and applicable law.

6. Intellectual Property

The Website’s content, including text, logos, images, artwork, and design, is owned by Dutton Farm or its licensors and is protected by law. You may view and print pages for personal, non-commercial use. You may not copy, modify, distribute, or use the content for other purposes without our written permission. Artwork created by participants remains the property of the participant or as otherwise agreed.

7. Third-Party Links

The Website may link to other websites or services, such as event registration or payment pages. We do not control them and are not responsible for their content or practices.

8. Disclaimers

The Website and our communications are provided “as is” and “as available.” To the fullest extent allowed by law, Dutton Farm makes no warranties, express or implied, about the accuracy, completeness, or availability of the Website or of any message, and does not guarantee that the Website or the Program will be uninterrupted or error-free.

9. Limitation of Liability

To the fullest extent allowed by law, Dutton Farm and its directors, officers, employees, and volunteers are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, our phone system, or the Program. Nothing in these Terms limits liability that cannot be limited by law.

10. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Oakland County, Michigan, unless the law requires otherwise.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the Website, our services, or the Program after a change means you accept the updated Terms.

12. Contact Us